Delivery & Returns
The delivery company will call you in the morning hours on the day of delivery to get your verbal confirmation. if you answer the call, the delivery will be done. If you don’t answer the call, the delivery will be rescheduled to the next day and the delivery company will call you the next morning to get your confirmation again. If you’re unable to accept the delivery, please either inform the delivery company or inform us.
For urgent deliveries in and around Colombo, please contact us via WhatsApp to coordinate the delivery through PickMe Flash or Uber Connect. We will not be held responsible for any loss or damage incurred during deliveries made through PickMe Flash or Uber Connect.
Delivery will take 2 to 4 weeks for all pre-orders. In case for any unforeseen circumstances, such as stock unavailability with the manufacturer or any delay with international shipping, delivery could take up to 2 additional weeks. Our team will communicate with you in case of such delays.
A product can be exchanged or returned as long as it’s in the brand new state with its original box in which you received it. If the seal is broken, box is missing, box is damaged, product or box is missing any element or if the product is damaged, it cannot be returned or exchanged.
You will receive the refund via the same payment method after we receive the product to our office and verify its condition. Refund will be done within 1 business day of reverifying the condition of the product.
In case of an exchange, additional delivery charge will have to be paid by the customer.
Exchange and Return period is 7 days from the date of invoice.
FOR POWER BANKS: Exchange & Return is not applicable.
Products containing water, oil, vacuum components or air filter elements are not eligible for exchange, return or refund once they have been opened/used, even if it’s still under the return or exchange period.
Pre order products are not eligible for any Exchanges, Refunds or Returns under any circumstances.
Orders once placed cannot be cancelled, refunded or exchanged under any circumstances.
Warranty can only be claimed for manufacturing defects of the product. In cases where the product is tampered, contains physical damages or has been misused, warranty will not be applicable. Warranty is not applicable for liquid damages, high voltage power damages, violation of manufacturer terms & using for uncommon activities.
Warranty for Power Banks not applicable for damages caused due to over charging or charging with power adapters and cables that don’t provide the optimal power input for the Power Bank.
We require 2-7 business days to check the product and provide a replacement. The process may take longer for power banks.
Additional Charges will be applicable for warranty claims in terms of shipping to and back from the manufacturer. Charges will be applicable based on the weight of the product. Xclusive Accessories doesn’t guarantee any warranty claims as warranty claims are solely under the discretion of the manufacturer. Rest assured, We will try our best to get the product repaired/replaced from the manufacturer.
